FAQs

Access To Your Safety Deposit Box

Can I access my safety deposit box outside of business hours?

No, you can only access your safety deposit box during business hours - appointments are preferred as we only allow one customer at a time in the vault. We are open Monday to Friday 9:00am - 5:00pm and Saturday 10:00am - 2:00pm.

Can Imperial Vaults access my safety deposit box?

No, Imperial Vaults do not have access to your safety deposit box. Each of our safety deposit boxes is issued with two identical and individually registered keys which cannot be duplicated. 

Imperial Vaults has no access to your safety deposit box or bullion locker, guaranteeing complete privacy and maximum security. Customers receive both keys upon registration. 

Can anyone else access my safety deposit box?

Only you and your nominated persons will have access to your safety deposit box - you will be provided with two keys upon registration to access your box.

When accessing your safety deposit box, you will be accompanied by an Imperial Vaults staff member who will have a guard key. This guard key is required in addition to your own access key to open your safety deposit box once inside the vault.

Imperial Vaults do not have a spare key for your safety deposit box.

Will I be the only customer in the vault during my appointment? 

Yes. As part of our strict privacy policy we only allow one customer in the vault at the same time.

How many times can I access my safety deposit box?

You can access your safety deposit box as many times as you need. Imperial Vaults does not restrict the number of times needed to access the facility. To access your safety deposit box, simply call us on (07) 3152 6161 or book an appointment online to schedule a suitable time for access. 

Am I able to nominate a second person to access my safety deposit box?

Yes. You may nominate a second person to access your safety deposit box at any time.

Can the government access my safety deposit box?

Access will only be granted to a government agency if a warrant is issued by an Australian Court. Customers will be present when this occurs.

What happens to my safety deposit box and its contents if I die?

Imperial Vaults recommend that a next of kin is nominated or stated in your will for the items in your safety deposit box to be collected in the event of your death. A death certificate will need to be produced and shown in order for your nominated person to be granted access. 

What happens if I lose the keys to my safety deposit box?

If you lose your safety deposit box keys, Imperial Vaults will arrange an appointment with our locksmith. Your safety deposit box will be drilled in your presence only. There will be an additional service charge for this process. 


Registration 

How long does it take to sign up for a safety deposit box?

Signing up for a safety deposit box is a quick and easy process, taking less than 15 minutes. Make sure you book an appointment and bring along a form of identification such as a driver’s license or passport. Customers are able to start storing on the same day that they sign up so don’t forget to bring along your items too!

How much does it cost to rent a safety deposit box?

Our safety deposit box options range from less than $17 per month to $74 per month. Find out more information on our Prices page.

Is a deposit required for the safety deposit box keys?

Yes, a $220 key deposit is required when registering for a safety deposit box. This deposit is refunded when the keys are returned in good condition at the end of our agreement.

Am I able to register for a safety deposit box online?

No, the registration of your safety deposit box will need to be done in person for identification and security purposes. Please refer to our Contact page for our location details.

Am I able to start storing my valuables on the same day that I sign up?

Yes you can! Once your registration is complete (less than 15 minutes), you are then able to start storing your valuables.

Security & Safety

How secure is the vault facility? 

We have a multi-layered approach to security with seismic sensors, time locks, 24/7 CCTV monitoring, biometrics, a dual key system and the highest-rated vault available in the Australian market.

How safe are safety deposit boxes?

Our facility has been built with the sole purpose of withstanding theft, fire and floods and reducing the risk of theft and tampering. Built by industry specialists to the highest ratings available, our facility is fortified by reinforced concrete, steel and a host of other materials for stakeholders complete peace of mind. Within these walls are multiple security protocols designed to provide the highest level of security for your valuables. 

Each safety deposit box comes with $10,000 worth of complimentary insurance with the ability to increase up to $1,000,000 at an additional cost. We are also partnered with the world’s largest and most recognised insurer, Lloyds of London, which fully endorses this facility and its operations. 

Head to our Safety Deposit Box page to learn more.

Was the vault designed and built in Australia?

The vault and safety deposit boxes were designed and built in the USA, manufactured to the highest international standards. Upon completion, it was then shipped to Australia.

Are Imperial Vaults located in a flood-free zone? 

Imperial Vaults are located in a flood-free zone in Hamilton. The closest flood zone to our private vault location in light blue indicates a 0.05% annual chance of a flood occurring in any given year or over a period of 2000 years.

For more information, please refer to the Brisbane City Council Flood Awareness Map.

 
 

Safety Deposit Box Storage

What items can I store in a safety deposit box?

Our safety deposit boxes are designed to store anything of importance to you. This can include passports, documents, jewellery, bullion, family heirlooms, collectables, hard drives, photos and anything else of value. 

Please note that you cannot store perishables, firearms, liquids or drugs. 

Do I need to declare what items are in my box?

You are not required to declare your items. Our policy is that staff are not permitted to know the contents of your holdings. However, you cannot store perishables, firearms, liquids or drugs. 

Am I able to upgrade my safety deposit box at any time?

Yes. You can upgrade your safety deposit box at any time, just let us know next time you visit and we’ll arrange everything for you.

Do you offer bullion safes?

We certainly do. Our Bullion Safe is designed to hold up to 250 kg of gold and silver bullion.

Insurance

Is my safety deposit box insured?

Yes, all safety deposit boxes come with $10,000 worth of complimentary insurance with the ability to increase up to $1,000,000 as required at an additional cost.

Is cash in a safety deposit box insured?

Yes, all contents held and insured within the safety deposit box are fully covered, including cash, up to the value of your nominated policy. 

Self Managed Super Fund (SMSF)

Are Imperial Vaults able to conduct an audit for my SMSF?

Yes, we are able to provide an itemised statement of your holdings and can be arranged via appointment. We have industry professionals who can also conduct the required audits for a self managed super fund (SMSF) compliance. This is an additional service. 

Check out our SMSF Storage page to learn more about our services.