FAQs
Access To Your Safety Deposit Box
Can I access my safety deposit box outside of business hours?
Unfortunately, access to your safety deposit boxes is only available during our business hours for security reasons. Our business hours are Monday to Friday, 9:00am to 5:00pm, and Saturday, 9:00am to 3:00pm.
Can Imperial Vaults access my safety deposit box?
No. Imperial Vaults cannot access your safety deposit box. Each box is issued with two identical, individually registered keys, and these keys cannot be duplicated. Only the key holder can open the box.
Can anyone else access my safety deposit box?
Only you and any nominated persons you authorise can access your safety deposit box. Upon registration, you will receive two keys for your safety deposit box. When accessing your box, an Imperial Vaults staff member will accompany you inside the vault with the guard key, which must be used together with your personal key to open the box. Imperial Vaults does not hold any spare keys for your safety deposit box.
Will I be the only customer in the vault during my appointment?
Yes. As part of our strict privacy policy, we only allow one customer in the vault at any time.
How many times can I access my safety deposit box?
You can access your safety deposit box as often as you need, Imperial Vaults does not place any limits on the number of visits. However, an appointment is required at all times. To arrange access, simply call us on (07) 3152 6161 or book an appointment online to schedule a suitable time.
Am I able to nominate a second person to access my safety deposit box?
Yes. You may nominate a second person to access your safety deposit box at any time. Imperial Vaults allows a maximum of four adults to be listed on the account.
Can the government access my safety deposit box?
Government authorities cannot access your safety deposit box unless they present the required legal documentation, such as a court order or warrant. Without this, no third party, including government agencies, can open or access your safety deposit box.
What happens to my safety deposit box and its contents if I die?
In the event of your passing, access to your safety deposit box is only granted to the individuals legally authorised to manage your estate, such as the executor named in your will or a court-appointed representative. They must provide the required legal documents, such as a death certificate and probate, before access can be approved.
For your security, you may also nominate an emergency contact. This person will act as your designated point of contact only if we are unable to reach all account holders, ensuring we have a trusted individual to communicate with regarding your account
What happens if I lose the keys to my safety deposit box?
If you lose the keys to your safety deposit box, Imperial Vaults will arrange an appointment with our locksmith to assist you. The box will need to be drilled in your presence, and a new lock will be installed. Please note that an additional service charge will apply for this process.
Registration
How long does it take to sign up for a safety deposit box?
The sign-up process is simple and typically takes between 15-30 minutes. Please ensure you book an appointment and bring valid identification, such as an Australian-issued driver’s licence. Once your registration is complete, you can begin using your safety deposit box straight away, so you’re welcome to bring the items you wish to store with you on the day.
How much does it cost to rent a safety deposit box?
Our safety deposit box options range from less than $17 per month to $74 per month. Find out more information on our Prices page.
Is a deposit required for the safety deposit box keys?
Yes, a $220 key deposit is required when registering for a safety deposit box. This deposit is refunded when the keys are returned in good condition at the end of our agreement.
Am I able to register for a safety deposit box online?
No, the registration of your safety deposit box will need to be done in person for identification and security purposes. Please refer to our Contact page for our location details.
Security & Safety
How secure is the vault facility?
Our facility has been purpose-built to withstand theft, fire, and floods, significantly reducing any risk of tampering or damage. Constructed by industry specialists to the highest security ratings available, it is fortified with reinforced concrete, steel, and advanced protective materials to ensure complete peace of mind. Inside, multiple layers of security protocols work together to provide the highest level of protection for your valuables.
Every safety deposit box includes $10,000 of complimentary insurance, with the option to increase coverage up to $4,000,000 for an additional cost. We are also proudly partnered with Lloyds of London, the world’s largest and most recognised insurer, which fully endorses our facility and its operations.
Book a tour to learn more about our facility.
Head to ourSafety Deposit Box page to learn more.
Are Imperial Vaults located in a flood-free zone?
Imperial Vaults are located in a flood-free zone in Hamilton. The closest flood zone to our private vault location in light blue indicates a 0.05% annual chance of a flood occurring in any given year or over a period of 2000 years.
Safety Deposit Box Storage
What items can I store in a safety deposit box?
Our safety deposit boxes are designed to help you secure what matters most. You can store a wide range of important or valuable items, including passports, documents, jewellery, bullion, family heirlooms, collectables, hard drives, photos, and other personal valuables.
Please note that perishables, firearms, liquids, and controlled substances are strictly prohibited from being stored in a safety deposit box.
Do I need to declare what items are in my box?
No, you are not required to declare the contents of your safety deposit box. Our policy ensures that staff are not permitted to know or record what you store. However, please note that perishables, firearms, liquids, and controlled substances are strictly prohibited from being stored in a safety deposit box.
Am I able to upgrade my safety deposit box at any time?
Yes. You are welcome to upgrade or downsize your safety deposit box at any time. Simply contact the Imperial Vaults team, and we will be happy to assist with your request.
Do you offer bullion safes?
We certainly do. Our Bullion Safe is designed to hold up to 300kg of gold and silver bullion
Insurance
Is my safety deposit box insured?
Yes, all safety deposit boxes come with $10,000 worth of complimentary insurance with the ability to increase up to $4,000,000 as required at an additional cost.
Is cash in a safety deposit box insured?
Yes, all contents held and insured within the safety deposit box are fully covered, including cash, up to the value of your nominated policy.
Self Managed Super Fund (SMSF)
Are Imperial Vaults able to conduct an audit for my SMSF?
Yes, as bullion professionals, our friendly staff can assist with all of your SMSF auditing requirements. This in-house service will incur an additional cost. Please reach out to the Imperial Vaults team for more information.